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Employee
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We're each driven by different things: specific skills we want to develop or the pure joy of learning, a chance to be creative or to help people, tasks we enjoy or recognition we hunger for, roles we aspire to or changes we'd like to see in our life.



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Our Recent Blogs

  • blog_amp-customer-excellence
    What does customer service excellence look like?

    We’re incredibly proud to support AMP Capital Shopping Centres’ Inspiring Moments customer service initiative – winner this year in the Service Excellence category of the Australian Business Awards, and named Customer Service Organisation of the Year (Large Business) in the CSIA’s Australian Service Excellence Awards....

  • blog_customer focus_postman
    An instinct to help

    This morning our postman arrived, full of smiles and energy as he usually does. After asking how we all are (as he does every single day), he told us that the organisation he works for has asked staff to submit ideas for ‘new ways the......

  • blog_create-loyal-customers_@2x
    How to create loyal customers?

    We know organisations with high employee engagement are in general more successful than other companies – they survive better in competitive markets, make more profit and have higher levels of customer satisfaction and loyalty. This article looks into several academic studies proving this relationship, and......

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We’re each driven by different things: specific skills we want to develop or the pure joy of learning, a chance to be creative or to help people, tasks we enjoy or recognition we hunger for, roles we aspire to or changes we’d like to see in our life.

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