We’ve all seen the global changes in the employer-employee relationship, with employees constantly on the search for new working opportunities and employers expecting staff to work longer and harder than ever before with diminishing job security. To me this raises the question of trust, if...
Last Friday night our Inspiring Moments customer service initiative for AMP Capital Shopping Centres won the Internal/Change Management category at PRIA's NSW Awards. Thank you so much to the Customer Experience team at AMPCSC! Since 2011 we've worked through every stage of this initiative together: finding...
If I was an employee and the leaders of the organisation, the HR team or an external agency announced a 'culture change program', I'd feel a bit like they were trying to change me as a person. Whereas what they're actually trying to do is...
Engaging mid-level managers is one of the most important and challenging aspects of any employee engagement program. It seems we talk about it with at least one of our clients every week. How do we help team leaders move beyond the technical skills that got...
I left a colleague in the office the other night, working on an assignment for her management diploma. As I went home she looked grimly determined and when I came in the next day the project was finished. The result of a good work ethic? Except...
We often talk about shareable story programs with our clients - using story-telling to highlight and spread positive behaviours through an organisation. Sometimes someone will ask: "how's that different to the awards program we already have?" The difference is that awards exist primarily to recognise...