In our first world economies, people don’t work just to put food on the table and buy more stuff. Employees today are looking for some sense of purpose, they want to grow and be challenged, they expect more transparency and to have a voice. Everyone...
A meme is a unit of cultural ideas, symbols or practices, which can be transmitted from one mind to another through writing, speech, gestures, rituals or other imitable phenomena. The British scientist Richard Dawkins coined the word ‘meme’ in The Selfish Gene (1976) as a concept...
It’s the start of flu season here in Australia and people on trains and in offices are edging warily away from the person coughing and sneezing next to them. Meanwhile, there are actually some things worth catching from each other. Ideas and behaviours can also spread...
Customer-centricity Each of our clients is working to deliver a distinct flavour of customer experience to differentiate themselves in the market. But to create lasting connections, every customer experience must also meet one universal need: on some level, all customers want to deal with someone who...
Autonomy is a fundamental human driver – we want to have a choice about what happens to us. In a large team, it can be hard for individuals to feel much sense of control, and the resulting frustration can lead to counter-productive behaviours. Engaging employees...
We were talking at a storytelling workshop this month, about how stories encode and transmit information that teaches us how to behave. I asked people to share favourite characters from the stories of their childhood and to describe the heroes they remembered from recent books...