Meme Partners | Kate Messenger
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01 Oct Team Win

Last Friday night our Inspiring Moments customer service initiative for AMP Capital Shopping Centres won the Internal/Change Management category at PRIA's NSW Awards. Thank you so much to the Customer Experience team at AMPCSC! Since 2011 we've worked through every stage of this initiative together: finding...

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19 Aug Awards vs. Shareable Stories

We often talk about shareable story programs with our clients - using story-telling to highlight and spread positive behaviours through an organisation. Sometimes someone will ask: "how's that different to the awards program we already have?" The difference is that awards exist primarily to recognise...

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08 Jul The Lean-In Moment

Last week I was showing off some new induction materials we're developing for a client.  The materials need to introduce a 'Customer Promise' and engage staff in delivering Service Standards that will make that promise real.  But the tricky thing about Service Standards is that...

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