To be completely honest, I have always been a pessimist when it comes to role playing… that is, until last week! I recently launched a series of Premium Service training sessions to prepare our staff in the lead up to the opening of one of our newly...
People think about things in different ways when problem solving and coming up with creative ideas. Currently when teams need to come up with a new idea, the go to move is to have a brainstorm. This suits people who are good at coming up...
Many of our clients want to break down the silos between different parts of their business: each unit or team huddling under its own little flag, rather than rallying under the banner of the wider organisational purpose. But the tribalism that creates silos can also be...
There’s a lovely quote from Lewis Cass: “People may doubt what you say, but they will believe what you do.” This was the central theme of a workshop we ran last week, at the ‘Leading with Internal Communication’ conference in Melbourne. We looked at how values capture what’s...
PSFK’s recently released Future of Work report explores how companies will need to evolve their way of working to meet the changing expectations of their customers. The goal of the ‘future’ company – to emulate the speed, agility and collaborative nature of nimble start-ups, to respond...
Press Each year, Australian businesses of all sizes collectively spend at least $4bn on training – much of which is greeted with apathy, cynicism or outright avoidance by the staff. This is strange, because people actually like to learn. Outside work, we save for international travel, we...