Meme Partners | Digital
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08 Jul The Lean-In Moment

Last week I was showing off some new induction materials we're developing for a client.  The materials need to introduce a 'Customer Promise' and engage staff in delivering Service Standards that will make that promise real.  But the tricky thing about Service Standards is that...

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07 Sep Service Measures

If that which is measured improves, then we really need to find a better way to measure customer service. Mystery shopping is often too robotic to measure what really matters, and more qualitative research can be very expensive. Meanwhile, customer feedback forms are just too time-consuming....

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