Meme Partners | Chat Back: Delivering The Brand Experience
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06 Dec Chat Back: Delivering The Brand Experience

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On a retail safari, Kate Messenger, director of Meme Partners, explores the difference between good service and differentiated, on-brand customer experiences. See the full article in Australian Creative online

‘…If we go regularly to those stores or encounter the same experience in other outlets of the same brand, then we’ll start to build up a pattern in our minds – this brand’s service tends to be good or that brand’s tends to be bad.”

Kate Messenger

Managing Director

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