Meme Partners | How to create loyal customers?
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24 May How to create loyal customers?

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We know organisations with high employee engagement are in general more successful than other companies – they survive better in competitive markets, make more profit and have higher levels of customer satisfaction and loyalty. This article looks into several academic studies proving this relationship, and looking at just how strong the causal relationship is between having engaged employees and its effect on customer satisfaction.


You can read the full article here: ‘Employee Engagement: the Wonder Drug for Customer Satisfaction’

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